• Shipping Areas: We currently ship within India.
  
• Delivery Timeframes: We typically take 4-5 days to deliver our products to you. Estimated delivery times are provided for your convenience and are not guaranteed. Delays may occur due to unforeseen circumstances or factors beyond our control.
  
• Shipping Charges: Shipping charges, if any, will be clearly communicated at the time of checkout.
  
• Loss or Damage: In the event of loss or damage during transit, please contact us immediately at contact@replyall.in with your order details. We will investigate the issue and provide further instructions.
  

• Eligibility for Returns:
• Products must be returned within 15 days of delivery.
  
• Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
  
• 
  Certain products, such as intimate wear, personalized items, or perishable goods, may not be eligible for return. Please check the product description for specific return eligibility.
  
• Return Process:
• The easiest way to return or exchange is to generate a request from our website. Visit the Return/Exchange page. You'll need to enter your Order ID and the email address or mobile number used in the order.
  
• You can also call or write to us if you need any assistance or if you find that more convenient.
  
• Exchanges:
• Exchanges are subject to product availability. If you wish to exchange a product, please follow the exchange process and place a new order for the desired item.
  

• Refund Processing:
• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed to the original method of payment within 7-10 business days.
  
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.
  
• Partial Refunds:
• In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
  

• Please refer to our dedicated Returns and Exchanges Policy for detailed information on eligibility, process, and timelines for returns and exchanges.

• Order Cancellation by Customer:
• Orders can be canceled only before they have been dispatched. To cancel an order, please contact us immediately at contact@replyall.in
  
• If the order has already been dispatched, it cannot be canceled, and you will need to follow our return policy.
  
• Order Cancellation by Ikebo Lifestyle Private Limited:
• We reserve the right to cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. If your order is canceled by us, you will be notified, and a full refund will be issued.
  

If you have any questions about this policy, please contact us at:

Email: contact@replyall.in
Address: Ikebo Lifestyle Private Limited, 3rd Floor, Vakil Square, #56/3-1, KEB Colony, New Gurappana Palya, Bannerghatta Main Road, Dharmaram College, Bengaluru 560029, Karnataka, India

This document was last updated on 12th August 2025.